topic Re: My upstairs internet doesn’t work after getting a new broadband downstairs in the house in Broadband https://helpforum.sky.com/t5/Broadband/My-upstairs-internet-doesn-t-work-after-getting-a-new-broadband-downstairs-in-the-house/m-p/4622950#M389946 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4025288">@Elif1</a>&nbsp;hopefully you dont have 2 routers as that causes issues but the upstairs box is in fact an access point or booster. At a guess you will have to connect the booster upstairs to your new Sky hub how to do that is explained hrre&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with" target="_blank">https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with</A></P> <P>Just follow the set up instructions.</P> Fri, 19 Apr 2024 15:37:24 GMT Chrisee 2024-04-19T15:37:24Z My upstairs internet doesn’t work after getting a new broadband downstairs in the house https://helpforum.sky.com/t5/Broadband/My-upstairs-internet-doesn-t-work-after-getting-a-new-broadband-downstairs-in-the-house/m-p/4622935#M389943 <P>I recently got a new broadband for downstairs and since then, my upstairs internet hasn't been working as I have 2 different routers (one for upstairs and one for downstairs).</P> Fri, 19 Apr 2024 15:19:02 GMT https://helpforum.sky.com/t5/Broadband/My-upstairs-internet-doesn-t-work-after-getting-a-new-broadband-downstairs-in-the-house/m-p/4622935#M389943 Elif1 2024-04-19T15:19:02Z Re: My upstairs internet doesn’t work after getting a new broadband downstairs in the house https://helpforum.sky.com/t5/Broadband/My-upstairs-internet-doesn-t-work-after-getting-a-new-broadband-downstairs-in-the-house/m-p/4622950#M389946 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4025288">@Elif1</a>&nbsp;hopefully you dont have 2 routers as that causes issues but the upstairs box is in fact an access point or booster. At a guess you will have to connect the booster upstairs to your new Sky hub how to do that is explained hrre&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with" target="_blank">https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with</A></P> <P>Just follow the set up instructions.</P> Fri, 19 Apr 2024 15:37:24 GMT https://helpforum.sky.com/t5/Broadband/My-upstairs-internet-doesn-t-work-after-getting-a-new-broadband-downstairs-in-the-house/m-p/4622950#M389946 Chrisee 2024-04-19T15:37:24Z