https://helpforum.sky.com/t5/Broadband/The-wifi-connection-to-my-computer-keeps-dropping/m-p/4622862#M389925 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4031266">@Tomsibley</a>&nbsp; Can you please not restart the router when the connection goes down and run the broadband test to see if it can find the issue before you re-boot the router as this gets rid of the evidence of what is going on with the connection.</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Fri, 19 Apr 2024 13:47:37 GMT Highlinder 2024-04-19T13:47:37Z https://helpforum.sky.com/t5/Broadband/The-wifi-connection-to-my-computer-keeps-dropping/m-p/4622729#M389895 <P>The wifi connection to my computer keeps dropping multiple times a day. I have restarted the router several times but it has not helped. It was not doing this when I first joined Sky a few months ago. I have tried moving the router, but as I say it was working fine up until recently.</P> Fri, 19 Apr 2024 11:21:38 GMT https://helpforum.sky.com/t5/Broadband/The-wifi-connection-to-my-computer-keeps-dropping/m-p/4622729#M389895 Tomsibley 2024-04-19T11:21:38Z https://helpforum.sky.com/t5/Broadband/The-wifi-connection-to-my-computer-keeps-dropping/m-p/4622862#M389925 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4031266">@Tomsibley</a>&nbsp; Can you please not restart the router when the connection goes down and run the broadband test to see if it can find the issue before you re-boot the router as this gets rid of the evidence of what is going on with the connection.</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Fri, 19 Apr 2024 13:47:37 GMT https://helpforum.sky.com/t5/Broadband/The-wifi-connection-to-my-computer-keeps-dropping/m-p/4622862#M389925 Highlinder 2024-04-19T13:47:37Z