topic Re: Intermittent Internet Problem in Broadband

Intermittent Internet Problem

wookiecat — Fri, 19 Apr 2024 11:27:54 GMT

We have a problem where our SKY Q box keeps saying we have no internet connection (no On Demand, or Catch-up etc), plus our computer also keeps dropping connection, yet our router still has all the lights on. This happens for a few seconds only but continuously throughout the day and has been happening for months now. We have rebooted the router many times but no improvement.

Can anyone offer any advice please?

Re: Intermittent Internet Problem

Highlinder — Fri, 19 Apr 2024 13:45:33 GMT

@wookiecat Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Intermittent Internet Problem

wookiecat — Fri, 19 Apr 2024 14:57:38 GMT

My router stats are as follows:

Router Statistics
System Up Time: 310:58:58
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN MER 13085854 19145823 0 4276 3732 30:28:09
LAN Up 70919506 55235511 6765 222064 42720 310:58:58
WLAN (2.4 GHz) Up 11797847 30668951 0 1924 0 310:56:44
WLAN (5 GHz) Up 15571340 5569371 0 0 13680 310:56:32
Broadband Link Downstream Upstream
Connection Speed 69074 kbps 19999 kbps
Line Attenuation D1(34.4 dB) , D2(26.5 dB) , D3(34.6 dB) U0(45.9 dB) , U1(26.4 dB) , U2(22.9 dB)
Noise Margin 4.9 dB 13.1 dB

Re: Intermittent Internet Problem

Highlinder — Mon, 22 Apr 2024 13:40:35 GMT

@wookiecatLooking at your router stats it is saying you have had a drop just over 30hours and 28 minutes ago, have you had any more drops in this period of time?

Re: Intermittent Internet Problem

wookiecat — Mon, 22 Apr 2024 15:08:44 GMT

Thanks for looking and getting back to me. I am having constant drops but we now have an engineer coming out so hopefully he will be able to sort it. Thank for your help anyway