topic Re: Shocking fibre performance/slow WiFi. in Broadband

Shocking fibre performance/slow WiFi.

Kathryn+Doyle — Tue, 16 Apr 2024 19:27:12 GMT

Hi. We upgraded to fibre at Christmas but over the last few weeks it's been dire in our main living room. My stats are below and this has been taken when on WiFi right next to my router. However if I walk into a room 10 meters away the WiFi is completely non existent and the tv is really poor. Any ideas as I am at my wits end with this. Thanks in advance 😀

Re: Shocking fibre performance/slow WiFi.

Mr+Flibbles+86 — Wed, 17 Apr 2024 07:46:55 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Shocking fibre performance/slow WiFi.

jamesn123 — Thu, 18 Apr 2024 09:42:46 GMT

@Kathryn+Doyle

Has anything changed? Any new devices, appliances, home construction, change of router placement or environment?

Re: Shocking fibre performance/slow WiFi.

Greenfingers001 — Fri, 19 Apr 2024 08:17:45 GMT

We are still looking to help you @Kathryn+Doyle . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks