https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4622549#M389865 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4024743">@Sandie51</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Fri, 19 Apr 2024 07:54:42 GMT Greenfingers001 2024-04-19T07:54:42Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4622168#M389727 <P>The Sky broadband says we have good connection. However, there's an orange light on the hub and we are unable to gain internet access. This has been playing up for the last week and is now permanently down&nbsp;</P> Thu, 18 Apr 2024 18:00:57 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4622168#M389727 Sandie51 2024-04-18T18:00:57Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4622549#M389865 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4024743">@Sandie51</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Fri, 19 Apr 2024 07:54:42 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4622549#M389865 Greenfingers001 2024-04-19T07:54:42Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4624215#M390227 <P>We are still looking to help you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4024743">@Sandie51</a></SPAN> . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Sun, 21 Apr 2024 08:43:40 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-to-internet/m-p/4624215#M390227 Lisa-P1987 2024-04-21T08:43:40Z