topic Re: Intermittent phone sound in Broadband

Intermittent phone sound

Lennon09 — Fri, 19 Apr 2024 04:59:05 GMT

I work from home using RTC phone and the quality of the sound is poor it breaks up and sounds very muffled,it's making my working day very difficult,I've been advised from our IT department that I should seek help from you.

Re: Intermittent phone sound

Mark39 — Fri, 19 Apr 2024 07:03:43 GMT

Welcome to the Community 🙂

Just so you know, we're mainly customers here, not Sky personnel.

Are you using a standard analogue phone, or is this an IP phone that connects to your broadband service?

Re: Intermittent phone sound

GD1 — Fri, 19 Apr 2024 08:07:51 GMT

@Lennon09 From investigations an RTC phone is a web based VOIP phone setup and has nothing to do with Sky Talk landlines.

How is your works laptop/PC connecting to your hub? Are you using ethernet? If not I would suggest trying this as your home wifi may be slow.

Other than wifi being an issue I can't see how Sky can have any influence over the actual quality of the calls and to me your IT Dept is simply passing the buck here.

What have they previously advised you to do?

I should point out I've used various phone systems when I worked during covid and never had any issues with call quality, but the key thing here is my works laptop was connected over ethernet cable to my Sky hub.

Re: Intermittent phone sound

Mark39 — Fri, 19 Apr 2024 08:06:21 GMT

@GD1 wrote:

How is your works laptop/PC connecting to your hub? Are you using ethernet? If not I would suggest trying this as your home wifi may be slow.

Other than wiofi being an issue I can't see how Sky can have any influence over the actual quality of the calls and to me your IT Dept is simply passing the buck here.

You're ahead of me @GD1 👍! And I fully agree with you.