topic Re: Wifi drop outs in Broadband

Wifi drop outs

Mandid — Tue, 16 Apr 2024 16:34:41 GMT

Just joined sky from Virgin (No option due to house move) Got to say I am appalled by the WiFi. I have the fastest broadband Sky offer.. which isn't cheap, and get constant WiFi drop outs yet the service checker always says its fine..I work from home and this is NOT the service I signed up for..never had this issue with Virgin..isn't there supposed to be some sort of guarantee? I was trying to download a file which after 30 mins and 4 attempts as wifi kept disconnecting have resorted to using my phone data and downloaded it fine..definitely not even getting the promised WiFi speed either

Re: Wifi drop outs

Tom-W19 — Wed, 17 Apr 2024 07:37:34 GMT

Hi @Mandid

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi drop outs

Greenfingers001 — Fri, 19 Apr 2024 07:39:27 GMT

We are still looking to help you @Mandid . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Wifi drop outs

Mandid — Wed, 24 Apr 2024 12:26:21 GMT

Yes I still need help- I cannot even use teams through Sky as keep getting poor connection and drop outs very poor as paying over £60 a month for this

Re: Wifi drop outs

jamesn123 — Wed, 24 Apr 2024 15:21:14 GMT

@Mandid

Did you not respond to Sky's chat?