topic Re: Broadband not connecting WiFi to sky or devices in Broadband

Broadband not connecting WiFi to sky or devices

Cherell — Tue, 16 Apr 2024 07:47:40 GMT

Last 3 days WiFi not connected to sky tv and devises keep dropping connections have to reconnect but drops a few minutes later thought it was due to high winds but now still not working both sky to units not connecting

have turned off and reset

tried to reconnect via settings but still nothing

Re: Broadband not connecting WiFi to sky or devices

Tom-W19 — Wed, 17 Apr 2024 07:17:39 GMT

Hi @Cherell

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband not connecting WiFi to sky or devices

Greenfingers001 — Fri, 19 Apr 2024 07:37:32 GMT

We are still looking to help you @Cherell . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks