topic Re: Internet keeps dropping out in Broadband

Internet keeps dropping out

Kellysoc — Wed, 17 Apr 2024 15:09:26 GMT

We've had a booster box installed also but the internet light keeps going orange and I constantly have to log back in

Re: Internet keeps dropping out

Highlinder — Wed, 17 Apr 2024 19:25:35 GMT

@Kellysoc Is this on your broadband router that this light is going amber in colour?

Re: Internet keeps dropping out

Kellysoc — Wed, 17 Apr 2024 21:16:50 GMT

Thank you for the reply. Yes this is right. I. The main router

Re: Internet keeps dropping out

jamesn123 — Thu, 18 Apr 2024 09:31:23 GMT

HI @Kellysoc

Have you tried running the line test in the My Sky app?

Re: Internet keeps dropping out

Kellysoc — Thu, 18 Apr 2024 17:21:31 GMT

Yes I have done that. And switched off everything at the wall.

Re: Internet keeps dropping out

DebraGrimshaw — Thu, 24 Oct 2024 07:25:11 GMT

Last night I could not watch catch up tv as the internet was not strong enough and it kept going off. I switched the white box off at the wall and re-set everything it was no better. Whilst working in the day my internet is constantly dropping and I'm having to log back in. This is just not acceptable. Can you please look into this.