topic Connecting sky hub in Broadband

Connecting sky hub

Raghue — Thu, 18 Apr 2024 09:45:50 GMT

We have received hub but we are not able to connect device to old virgin line. Ports are different as virgin has cable and yours is phone line . Dont know how to change . Please see the attached pictures . I tried connecting your wan line in that sockets but it's not working . Can you please send some one to connect it . Thabks

We also mentioned to start our connection from 25th by calling. But they havent changed it.

Re: Connecting sky hub

GD1 — Thu, 18 Apr 2024 09:50:53 GMT

@Raghue You can't use the Virgin Media ports for Sky delivered broadband. Sky's service is delivered over the Oprenreach network not Virgin Media's, there is a Telephone socket that is likely the one they will use.

However it would be helpful to know what broadband package you ordered and what is available over the Openrach Network.

If you post the result here (remove any address data) from this link https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Connecting sky hub

cookiemonsteruk — Thu, 18 Apr 2024 09:49:59 GMT

@Raghue

If you are getting a fttp connection openreach will install a ont fibre modem usually on the day of activation