topic Re: Home Wi-Fi connected but not able to access social media like Instagram & FB on phones in th in Broadband

Home Wi-Fi connected but not able to access social media like Instagram & FB on phones in the house

Adenykidee — Thu, 18 Apr 2024 08:19:33 GMT

Since the morning of Saturday 13th of April '24, the Wifi in my house has been messing up. Even though the network was generally restored on Sunday, all the mobile phones in the house has been unable to access any of our social media platforms like Instagram, FB & TikTok. We have been using our phone network data to do so. This has not happened before now and I assumed it would be rectified with time but nothing has changed until today thursday that I am writing this.

I need you urgent help please.

Re: Home Wi-Fi connected but not able to access social media like Instagram & FB on phones in th

jamesn123 — Thu, 18 Apr 2024 09:13:26 GMT

Hi @Adenykidee

Have you tried checking your Sky Shield settings? They may have been modified, try switching it off

Re: Home Wi-Fi connected but not able to access social media like Instagram & FB on phones in th

Adenykidee — Sat, 20 Apr 2024 06:00:18 GMT

Thank you @jamesn123 .
I have tried your suggestion but it has not worked. We are still not able to use social media on sky network at home.

I do hope sky will do something about this as it is lingering for longer than I thought possible.