topic Re: No WiFi or mobile data in Broadband

No WiFi or mobile data

TinaGinn77 — Wed, 17 Apr 2024 16:55:59 GMT

For over a week now our WiFi and mobile data has not worked most of the time. We are aware of a local friends service been affected as open reach have damaged the sky cable when putting in the gigaclear cabling 4 weeks ago now. These same workmen have gone around the village and since this time our service has also been affected. This is totally unacceptable. I am having cancer treatment and need to be able to contact the hospital if necessary. Unfortunately my broadband, home phone and mobiles are all with Sky and so I have no way of contacting anyone. Please repair our service urgently

Re: No WiFi or mobile data

Highlinder — Wed, 17 Apr 2024 19:15:42 GMT

@TinaGinn77 Your Wi-Fi and mobile data are two separate things. The mobile data situation should be fixed, have you tried to re-boot your mobile phone?

Re: No WiFi or mobile data

TinaGinn77 — Wed, 17 Apr 2024 19:45:11 GMT

Yes I know they're two different things but both not working.

Yes I've tried rebooting, switching off and on again, turning on aeroplane mode etc, still not working, and neither are my kids phones.

I've tried phoning and speaking to sky customer service but get fobbed off.

Doing the check my broadband test says all OK, but it's not.

Re: No WiFi or mobile data

Highlinder — Wed, 17 Apr 2024 20:33:07 GMT

@TinaGinn77 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will be tomorrow now.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Another question if you have no mobile data are you using someone elses Wi-Fi in order to post these messages?

Re: No WiFi or mobile data

TinaGinn77 — Wed, 17 Apr 2024 20:45:28 GMT

Thank you, yes I'm at a friend's house

Re: No WiFi or mobile data

Mr+Flibbles+86 — Thu, 18 Apr 2024 07:48:40 GMT

Thanks for escalating this. We’ve sent an invite to @TinaGinn77 to chat.

Re: No WiFi or mobile data

Greenfingers001 — Fri, 19 Apr 2024 08:18:41 GMT

We are still looking to help you @TinaGinn77 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks