https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4620720#M389365 <P>Also. The speed check I the Sky Service checker stopped measuring speed on 12th April so seems to have stopped tracking as the speed dropped. Not good.&nbsp;</P> Wed, 17 Apr 2024 10:00:46 GMT 99Lee 2024-04-17T10:00:46Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4620522#M389300 <P>Downloading on SkyQ is really slow and other online activities ony PC are crashing.&nbsp;</P> Wed, 17 Apr 2024 06:35:37 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4620522#M389300 99Lee 2024-04-17T06:35:37Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4620528#M389302 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4029287">@99Lee</a>&nbsp;run the connection test in the My Sky app which will show the speed to your hub for the last 14 days and if these results are below the guaranteed speed it should offer to book an engineer to check the line. This page explains how the speed guarantee works&nbsp;<A href="https://www.sky.com/help/articles/sky-fibre-speed-guarantee" target="_blank">https://www.sky.com/help/articles/sky-fibre-speed-guarantee</A></P> <P>&nbsp;</P> <P>Speeds measured on devices can be misleading especially over wifi but a reduction of 80% sounds like a line issue which currently arecquite common due to the recent lousy weather.&nbsp;</P> Wed, 17 Apr 2024 06:51:09 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4620528#M389302 Chrisee 2024-04-17T06:51:09Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4620709#M389358 <P>Speed check in Sky app shows it's running at 18.3 Mbps this morning. Guarantee is 47 Mbps. 🤷🏼‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span></P> Wed, 17 Apr 2024 09:55:40 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4620709#M389358 99Lee 2024-04-17T09:55:40Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4620720#M389365 <P>Also. The speed check I the Sky Service checker stopped measuring speed on 12th April so seems to have stopped tracking as the speed dropped. Not good.&nbsp;</P> Wed, 17 Apr 2024 10:00:46 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4620720#M389365 99Lee 2024-04-17T10:00:46Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4621666#M389603 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4029287">@99Lee</a>&nbsp;</P> <P>I've flagged your post to Sky, look out for a message on the forum</P> Thu, 18 Apr 2024 09:37:47 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4621666#M389603 jamesn123 2024-04-18T09:37:47Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4621695#M389612 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4029287">@99Lee</a></SPAN> an invite to chat.</P> Thu, 18 Apr 2024 09:58:39 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4621695#M389612 Greenfingers001 2024-04-18T09:58:39Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4623433#M390044 <P>We are still looking to help you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4029287">@99Lee</a></SPAN> . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Sat, 20 Apr 2024 09:07:02 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4623433#M390044 Lisa-P1987 2024-04-20T09:07:02Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4623481#M390049 <P>Thanks. Its sorted itself now. Openreach had been working in my road and have been back again and seems to have sorted whatever was going on. Thanks for your response and desire to help.&nbsp;</P> Sat, 20 Apr 2024 09:51:30 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4623481#M390049 99Lee 2024-04-20T09:51:30Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4623484#M390050 <P>Thanks for the update <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4029287">@99Lee</a></SPAN>&nbsp;</P> Sat, 20 Apr 2024 09:52:19 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-been-running-at-12Mbps-for-the-last-2-days-It-should-be-5x-faster/m-p/4623484#M390050 Lisa-P1987 2024-04-20T09:52:19Z