topic Re: Broadband Shield Error in Broadband

Broadband Shield Error

mdutfield — Wed, 17 Apr 2024 09:09:59 GMT

When trying to access Broadband Shield while logged in with my SkyID, I get the following error:

This occurs when using either the Mobile App or from a browser. Is there a way to get this resolved?

Re: Broadband Shield Error

Highlinder — Wed, 17 Apr 2024 09:53:57 GMT

@mdutfield Give Sky a quick call and see if they are able to access this for you. If they are unable to get in then they will have to escalate it higher up to see what is happening and resolve this for you.

Re: Broadband Shield Error

KevNewMedia — Wed, 17 Apr 2024 10:24:07 GMT

Hi @mdutfield

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband Shield Error

Lisa-P1987 — Wed, 17 Apr 2024 12:12:37 GMT

Thanks for escalating this. We’ve sent @mdutfield an invite to chat.

Re: Broadband Shield Error

Dawn2023 — Wed, 15 Jan 2025 18:46:22 GMT

I have exactly the same problem

Re: Broadband Shield Error

E0in — Thu, 15 Jan 2026 23:57:04 GMT

Same problem for me also if there's any guidance available. Unfortunately there doesn't seem to be such a thing as a 'quick call' to Sky, the wait times have been an hour every time I've tried recently