topic Re: Digital voice not working in Broadband

Digital voice not working

Keith0502 — Wed, 17 Apr 2024 08:24:25 GMT

I switched broadband from BT to sky on Monday. All is working fine except digital voice. I'm on evening and weekend package so can only test after 19:00.

I've logged a call with sky but have heard nothing.

Any suggestions.

Re: Digital voice not working

cookiemonsteruk — Wed, 17 Apr 2024 08:30:33 GMT

@Keith0502

BT Digital Voice wireless handsets are only compatible with a BT Smart Hub 2,

You would need to look for a dect phone that isn't tied to a specific isp such as panasonic

Re: Digital voice not working

TimmyBGood — Wed, 17 Apr 2024 08:41:37 GMT

@Keith0502

As @cookiemonsteruk indicates, BT chose to manufacture their Digital Voice branded handsets to a proprietary standard which works where they are the ISP but not on any other broadband: as the only internet service provider which makes such hardware (and with a century of 'phone' heritage) they can do so if they wish but it's not helpful to users when switching.

Re: Digital voice not working

TimmyBGood — Wed, 17 Apr 2024 08:48:09 GMT

@Keith0502

Note that if the Voice light on the Sky Broadband Hub isn't lit up in green, that's a different issue and suggests the service hasn't activated properly.

Re: Digital voice not working

Keith0502 — Wed, 17 Apr 2024 09:31:31 GMT

Thanks for the responses. Handset is a Panasonic so I don't think it is that.

I have got the sky max hub (the white one) and it has a single white light non flashing.

From one of the responses should I also have an orange light.

From what I read in set up, the white light was indicating service and connection all working.

Re: Digital voice not working

jamesn123 — Thu, 18 Apr 2024 09:38:56 GMT

@Keith0502

Are the phones connected to the rear of the hub? Do the handsets say there is a line connection?

Re: Digital voice not working

Keith0502 — Thu, 18 Apr 2024 17:04:06 GMT

Phone is connected see picture. Phone says no connection