topic Re: No internet connection flashing orange light in Broadband

No internet connection flashing orange light

MichelleT835 — Sun, 14 Apr 2024 19:20:54 GMT

No internet connection, router flashing orange light. Tried resetting, nothing helping or working.

Re: No internet connection flashing orange light

Chrisee — Mon, 15 Apr 2024 07:24:11 GMT

@MichelleT835 if your hub is still not connecting try running the connection trst in the My Sky app overca mobile connection as thatvwill tell you if tgere is a known fault Otherwise I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No internet connection flashing orange light

Tom-W19 — Mon, 15 Apr 2024 07:33:18 GMT

Thanks for escalating. We've sent an invite to @MichelleT835.

Re: No internet connection flashing orange light

Tom-W19 — Wed, 17 Apr 2024 08:13:19 GMT

Hi @MichelleT835

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.