topic Broadband Boost Hub continuously drops out in Broadband

Broadband Boost Hub continuously drops out

PeteSw — Tue, 16 Apr 2024 16:25:45 GMT

Hi, Title says it all really. At least twice a day I'll go upstairs in the house and notice that the WiFi is gone in my device. I'll then check the booster hub and the middle light has gone out. I restart and it goes back to normal but can't keep doing this. Anyone had/having a similar issue that they have been able to resolve? Thanks

Re: Broadband Boost Hub continuously drops out

Tom-W19 — Wed, 17 Apr 2024 07:26:33 GMT

Hi @PeteSw

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband Boost Hub continuously drops out

Addie15 — Fri, 19 Apr 2024 09:27:19 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Broadband Boost Hub continuously drops out

PeteSw — Sun, 21 Apr 2024 12:59:42 GMT

Hi. Followed the steps advised (reset router and rebooted router) but to be honest it has actually made the situation worse.

Getting an error message now saying 'couldn't get IP address' - so currently using 4G to type this.

Re: Broadband Boost Hub continuously drops out

PeteSw — Mon, 29 Apr 2024 20:15:29 GMT

Bumping this one as still having the same issue despite trying the above suggestion