topic Re: WIFI Good but no INternet Access in Broadband

WIFI Good but no INternet Access

SKYCustomer10 — Tue, 16 Apr 2024 08:01:59 GMT

Hello.. Last 3 days our WIFI Signal remains good but comes up "No Access to Internet". The middle light on our WIFI Box keeps changing from Green to Orange then back again intermitently. Have checked and website says no issues but Internet connection remains an ongoing problem. We have rebooted and reset box, disconnected for 10 minutes and then tried again. Same problem - WIFI works fine but then shows no connection to INternet, then connects for a while, then drops off again?

Re: WIFI Good but no INternet Access

jamesn123 — Tue, 16 Apr 2024 13:43:44 GMT

Hi @SKYCustomer10

I've flagged your post to Sky, look out for an email or message on the forum

Re: WIFI Good but no INternet Access

Bailey110 — Tue, 16 Apr 2024 13:47:14 GMT

Same here absolutely terrible it's an ongoing problem

Re: WIFI Good but no INternet Access

Addie15 — Tue, 16 Apr 2024 14:07:21 GMT

Hi there! Thank you for escalating this. We have sent an invite to @SKYCustomer10.

Re: WIFI Good but no INternet Access

Lisa-P1987 — Thu, 18 Apr 2024 14:28:10 GMT

We are still looking to help you @SKYCustomer10 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks