topic Re: Connection issues inside the house in Broadband

Connection issues inside the house

Patrick29 — Tue, 16 Apr 2024 11:04:36 GMT

we are having trouble with the WiFi signal inside the house, I sit around 4m's away from the router and I can't access the internet I have to use my 4g on my mobile, also sky Q's won't connect due to poor signal

Re: Connection issues inside the house

Chrisee — Tue, 16 Apr 2024 11:15:23 GMT

@Patrick29 if Sky Q boxes wont connect Sky should either send out a booster or arrange for one ofvtheir engineerscto come out.

4m isnt very far but it depends what other than air is in between. Any metal will block the signal otherwise depending on the density walls, furniture, peoplle and the like will cause attenuation. Placing the hub high up above radiators etc helps.

Re: Connection issues inside the house

Patrick29 — Tue, 16 Apr 2024 11:21:16 GMT

It's an open space, I think an engineer needs to visit

Re: Connection issues inside the house

TimmyBGood — Tue, 16 Apr 2024 11:28:58 GMT

@Patrick29 wrote:

I think an engineer needs to visit

Sky might choose a home visit: typically they send out a wireless booster first.

Note that ISPs aren't actually responsible for home WiFi: any supposed 'guarantee' is really a guaranteed refund if targets aren't met.