topic Re: Netflix not working with Sky Broadband VPN/Proxy issue in Broadband

Netflix not working with Sky Broadband VPN/Proxy issue

mat11 — Mon, 15 Apr 2024 21:46:12 GMT

I've been using Netflix through Sky for years without issue. Recently it has started intermittently not allowed me to watch anything except Netflix Originals. This is on all devices connected to my Sky network. If I disconnect my phone from the wifi and use mobile data then it allows me to view all Netflix content for UK.

The shows just do not appear in my Continue Watching section or when browsing. If I type the shows name then I ccan find the, but the play option is not available. At this point if I press play on the handset the Netflix app give some message "You seem to be using a VPN or Proxy. Please turn off any of these services and try again". I am not using a VPN. If I use VPN Detection Test | VPN IP Address Check | VPN IP Test (ipqualityscore.com) it says that I my connection is using a Proxy. I presume that is out of my control and done by Sky. Has anyone else experienced this? It seems to be a problem more often in the evenings when I want to watch something. I have tried it during the day so I can connact Sky and it inevitably then works.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

Chrisee — Tue, 16 Apr 2024 05:36:10 GMT

@mat11 those tools can give misleading results when an IP address get mapped as a VPN in error. You can normally fix this by getting a new IP address from Sky by either doing a forced disconnection using the hub's web interface or powering down for 30 minutes.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

mat11 — Tue, 16 Apr 2024 05:52:26 GMT

Thanks @Chrisee i did try unplugging the router overnight to no avail. I'll see if I can log in to the admin page and refresh the IP. I tried that earlier and couldn't log in as I didn't know the admin password.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

Chrisee — Tue, 16 Apr 2024 06:16:49 GMT

@mat11 the default admin password is either sky or the Wifi password on the label depending on which hub you have.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

mat11 — Tue, 16 Apr 2024 06:27:55 GMT

Thank you @Chrisee , I've managed to log in. I was about to disconnect and reconnect (I think that is what would potentially refresh the IP?). Just before I did, I checked Netflix, it is allowing me to see everything at the moment 🤷‍♂️. I can guarantee that tonight when I try it will be broken again. I'll try again tonight. Thank you so much for your help.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

Chrisee — Tue, 16 Apr 2024 06:40:49 GMT

@mat11 shouldn't recur most of Sky's IP addresses are fine but sometimes somone has used one to be naughty and they get flagged or the systems that check think the addess is mapped to a different country than the UK. Sky shift blocks of addresses from their operations in Europe to the UK as they take on more customers.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

mat11 — Tue, 16 Apr 2024 06:47:18 GMT

Thanks, it has been reoccurring now for a couple of weeks. I'll let you know how it goes. It seems to be forming a pattern of being ok in the daytime and breaking in the evening. Although initially it was broken for a solid week.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

mat11 — Wed, 17 Apr 2024 17:33:31 GMT

thanks @Chrisee , this seems to have resolved itself now. Fingers crossed

Re: Netflix not working with Sky Broadband VPN/Proxy issue

Mr_F_Knuckle — Thu, 25 Apr 2024 13:41:46 GMT

Sky IP address auto changes every 60 mins as standard, the Max hub does have issues unrelated to the IP which is causing issues including the one you have seen, i have had to go back to the old hub and sit with lower speeds for now until they fix it

Re: Netflix not working with Sky Broadband VPN/Proxy issue

mat11 — Thu, 25 Apr 2024 13:47:44 GMT

Thankfully mine has continued to work since it resolved itself.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

simon194 — Thu, 25 Apr 2024 16:08:42 GMT

@Mr_F_Knuckle wrote:
Sky IP address auto changes every 60 mins as standard, the Max hub does have issues unrelated to the IP which is causing issues including the one you have seen, i have had to go back to the old hub and sit with lower speeds for now until they fix it

The IP address lease lasts for 60 mins and DHCP starts requesting renewal after 30 mins and if successful, renews the same IP address for another 60 minutes.

I've had the same IP address for over 4 months now. according to my NoIP DDNS account. It last changed on 7th Dec 2023.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

mat11 — Sun, 02 Jun 2024 20:02:24 GMT

After months of working properly this issue has started again, very tiresome. Typical, when you get tye kids in bed early and try to watch something.

Re: Netflix not working with Sky Broadband VPN/Proxy issue

Justinay — Wed, 19 Mar 2025 17:02:08 GMT

use a [removed] service to change IP and troubleshoot better if it's [removed] one, it performs as a real home IP. probably you're getting blocks because of yput ip being identified as bad

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