topic Re: ONT alarm light permanently on in Broadband

ONT alarm light permanently on

Csdrotherham — Mon, 15 Apr 2024 20:00:54 GMT

Had to reboot both ONT and router each if last 2 days due to connection failure on all devices. Even after a reboot, the ONT still has larm light on.

Re: ONT alarm light permanently on

Chrisee — Tue, 16 Apr 2024 06:10:11 GMT

@Csdrotherham not sure exactly which light you are referring to as there are multiple models of ONT in use but I think Sky need to be made aware so Openreach can check your connection. I have therefore escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: ONT alarm light permanently on

Tom-W19 — Tue, 16 Apr 2024 07:45:15 GMT

Thanks for escalating. We've sent an invite to @Csdrotherham.