topic Wifi in Broadband

Wifi

Mark123456 — Mon, 15 Apr 2024 18:30:14 GMT

Hi since upgrading to full fibre we are having constant issues with wifi running extremely slow or not even working on our phones. We have done reboots ,changed channels but still the same. When I do a check it says everything is OK but it isn't. Could you please help as we are using our phone data and it will start costing us soon . Thank you. Mark

Re: Wifi

Mr+Flibbles+86 — Tue, 16 Apr 2024 07:14:39 GMT

Hi there @Mark123456 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi

Mr+Flibbles+86 — Thu, 18 Apr 2024 07:14:23 GMT

We are still looking to help you @Mark123456 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks