topic Re: Low WiFi connection in Broadband

Low WiFi connection

Katie93 — Mon, 08 Apr 2024 09:32:52 GMT

Hi we have been struggling with our WiFi connection for a week or so now. So much so that my partners phone has started connecting to next doors sky WiFi instead of ours. Is there any reason for this? Our box and booster are plugged in and our tv is always working, but on our phones and tablets it's never at full strength. Especially upstairs.

Re: Low WiFi connection

Addie15 — Tue, 09 Apr 2024 07:22:07 GMT

Hi there, @Katie93. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Low WiFi connection

Lisa-P1987 — Thu, 11 Apr 2024 10:25:09 GMT

We are still looking to help you @Katie93 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Low WiFi connection

Katie93 — Thu, 11 Apr 2024 20:32:15 GMT

Sorry I haven't seen this. Please can someone send me another chat invite?? Thank you!

Re: Low WiFi connection

Chrisee — Fri, 12 Apr 2024 07:03:29 GMT

@Lisa-P1987 i have sent a new request to the team. The brightly coloured chat icon should show on the forum page when the request is actioned. If you cant see it make sure you are logged into the forum if it still doesn't show up use a different browser and make sure any pop-up blockers are off.

Re: Low WiFi connection

Lisa-P1987 — Fri, 12 Apr 2024 09:15:19 GMT

Thanks for escalating this. We’ve sent @Katie93 an invite to chat.

Re: Low WiFi connection

Lisa-P1987 — Mon, 15 Apr 2024 12:44:58 GMT

Thanks for chatting to us @Katie93 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks