topic Re: Wifi/ broadband dropping out in Broadband

Wifi/ broadband dropping out

Mike1103 — Thu, 11 Apr 2024 11:28:24 GMT

I have had occassional issues with wifi and broadband dropping out however this is now happening daily at least 3/4 times a day. I have completed all the self help advice and this has not stopped it. I need this issue to stop due to my wife working from home, has meetings and everything is on line, as soon as it drops out my wife ends up losing work and missing meetings. The router and Q box have been restarted so many times and this has not fixed the issue, this is also time consuming and not condusive to the Sky promise of ultra broadband and streaming.

Re: Wifi/ broadband dropping out

jamesn123 — Thu, 11 Apr 2024 11:32:56 GMT

Hi @Mike1103 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Wifi/ broadband dropping out

Mike1103 — Fri, 12 Apr 2024 20:29:12 GMT

Router Statistics System Up Time: 33:37:07 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 11392272 18686400 0 740730 28184 31:53:11 LAN Up 4257651 3148276 13 476980 38025 33:37:07 WLAN (2.4 GHz) Up 4282026 1023859 0 7198 400 33:35:10 WLAN (5 GHz) Up 10378179 5275774 0 0 622565 33:35:06 Broadband Link Downstream Upstream Connection Speed 159957 kbps 29992 kbps Line Attenuation D1(28.5 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 29.1 dB 22.5 dB Poll Interval: Seconds (at least 3s): 10 Set Interval Stop

Re: Wifi/ broadband dropping out

jamesn123 — Tue, 16 Apr 2024 13:17:31 GMT

@Mike1103

Your stats dont suggest any drops to the actual WAN port on your router. Are the drops you are seeing just over WiFi or also ethernet?

Re: Wifi/ broadband dropping out

MarinaFern — Tue, 16 Apr 2024 13:50:43 GMT

The same is happening to me.

Re: Wifi/ broadband dropping out

Mike1103 — Tue, 16 Apr 2024 14:28:57 GMT

The internet drops at the same time as the wifi - i dont use ethernet except for the connection between sky q and the router - and yes this also drops out.