topic Re: Broadband keeps dropping every few minutes in Broadband

Broadband keeps dropping every few minutes

iToke — Sun, 14 Apr 2024 09:25:38 GMT

Hi,
This morning, my internet connection keeps dropping out every few minutes.
Here's a screengrab of my internet status

Re: Broadband keeps dropping every few minutes

iToke — Sun, 14 Apr 2024 17:40:49 GMT

Sky's virtua assistant is utterly useless, just goes around in circles!

no internet

6:37 PM

Is there anything else I can help you with today?

6:37 PM

More Help

6:37 PM

In a short sentence describe what else I can help you with.

6:37 PM

no internet

6:37 PM

Which service are you having a problem with?

6:37 PM

Broadband

6:37 PM

How can I help you with your Broadband?

6:37 PM

Connecting to my broadband

6:37 PM

What do you need help with?

6:37 PM

Trouble connecting

6:38 PM

Has your Broadband gone active within the last 10 days?

6:38 PM

Get started with our Broadband Service Checker. It will advise on what to do next should any of the diagnostics fail and a fault is found. I would highly recommend checking this, if there is an issue, it will save you the time of going through any troubleshooting steps that will not help 🙂

Service Checker

Broadband - Service Check

Did you get the help you needed?

6:38 PM

Don't worry, I have more troubleshooting steps that help with lots of different connection problems. Which of the following options best describes your problem?

6:38 PM

No connection

6:38 PM

The troubleshooting you will need to follow will depend on what hub you have with Sky. Click on the card below and you will be taken to a Sky.com page that will help you get re-connected. If you are not able to connect after following these steps, there will be an option to contact us for further help.

Broadband Help Steps

Broadband - Connection problems

Do you need any further help with your broadband today?

6:38 PM

Yes

6:38 PM

How can I help you with your Broadband?

6:38 PM

Connecting to my broadband

6:38 PM

What do you need help with?

6:38 PM

Trouble connecting

6:38 PM

Has your Broadband gone active within the last 10 days?

Re: Broadband keeps dropping every few minutes

iToke — Thu, 18 Apr 2024 11:41:43 GMT

This issue has now been resolved.

My broadband speed had dropped from 80Mbps to 44Mbps and even 3Mbps at one point, apparently this happens to compensate for the amount of faults on the line.

Called Sky Sunday evening, an engineer was here by Wednesday afternoon as the issue persisted.
He replaced the phone/broadband socket, cable & router, uncapped the speed limit & the line was riddled with faults again.

Openreach were called & came out the next morning.

He found that the phone/broadband socket hadn't been fitted properly but there was also a fault with the box outside.

Issue resolved & now back up to 80Mbps again without any dropouts.

Pretty happy with the service (would have been nice to have Sky come out sooner)

Re: Broadband keeps dropping every few minutes

iToke — Thu, 18 Apr 2024 18:50:35 GMT

Spoke too soon,

all day without issues, now the dreaded drop-outs are back.