topic Broad band connection in Broadband

Broad band connection

MoIslam — Sun, 14 Apr 2024 15:07:21 GMT

Is there any sky B-road band connection issues in Portsmouth, specifically the Gun Wharf area?

Re: Broad band connection

Chrisee — Mon, 15 Apr 2024 06:59:14 GMT

@MoIslam run the connection test in the My Sky app to see if there are known issues affecting your line. However the recent flooding which I believe affected Gunwharf key is very likely to have caused issues. Seawater, copper cables and high frequency electrical signals dont mix that well. Full fibre connections should not have been affected

If the app does not report a known issue and your line is down or misbehaving this morning call Sky and report tge fault.

Re: Broad band connection

Tom-W19 — Mon, 15 Apr 2024 07:27:50 GMT

Hi @MoIslam

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broad band connection

Lisa-P1987 — Tue, 16 Apr 2024 10:26:32 GMT

We are still looking to help you @MoIslam . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks