topic Internet connection and speed in Broadband

Internet connection and speed

John+Beardsell — Sun, 14 Apr 2024 15:07:35 GMT

Frequently experiencing slow or no internet. Internet light on sky hub is currently green but turns red when experiencing connection problems.
previously had similar issues twice in the past 5 years and an engineer was sent out and discovered squirrels had been chewing the phone cable outside! Suspect similar issues again. Please advise

Re: Internet connection and speed

GD1 — Sun, 14 Apr 2024 16:43:48 GMT

@John+Beardsell Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Internet connection and speed

John+Beardsell — Sun, 14 Apr 2024 18:00:22 GMT

Thanks for the comments. please see router stats below.

I am experiencing intermittent slow internet and complete drop outs (red internet light on router). No idea if this is an equipment fault or the pesky squirrels have been nibbling on the phone cable outside which is a problem i've had before.

any help appreciated!

thanks