topic Re: Broadband intermittent in Broadband

Broadband intermittent

NDP1 — Sun, 14 Apr 2024 08:08:41 GMT

Our Internet is becoming more and more intermittent, cutting out while streaming is becoming very frustrating. Sky app says everything is fine but it isn't. What's the best action to take next? Thanks

Re: Broadband intermittent

Chri9 — Sun, 14 Apr 2024 08:33:55 GMT

I have the same issue - broadband drops at least once an hour. I never would have come over to sky if Id known it would be this poor.

Re: Broadband intermittent

clutterbug — Sun, 14 Apr 2024 10:43:07 GMT

I also have the same issue.

Re: Broadband intermittent

iToke — Sun, 14 Apr 2024 12:10:41 GMT

Having the same issue in North London too.

Broadband drops every 15 - 30 mins

Re: Broadband intermittent

scott+radley — Sun, 14 Apr 2024 12:15:07 GMT

I have been with sky for roughly 25 years.

my wifi signal is these days cutting off every 1 to 2 hours and not all items reconect without rebooting.

very annoying.

why can I do?

Re: Broadband intermittent

scott+radley — Sun, 14 Apr 2024 12:18:23 GMT

Ditto - today so far dropped WiFi 7 times......

very frustrating when watching a film!

what can we do ?

Re: Broadband intermittent

TimmyBGood — Sun, 14 Apr 2024 12:45:08 GMT

@NDP1 @scott+radley @iToke @clutterbug @Chri9

The most likely cause of broadband (rather than WiFi) problems is a degradation of the Openreach copper circuit delivering it: there are tens of millions of these across the nation and at any given point in time a small percentage (which is still a large number of households) will have issues.

The best thing to do is log a fault with Sky for investigation by Openreach.

Re: Broadband intermittent

clutterbug — Sun, 14 Apr 2024 13:27:59 GMT

Thank you. After going round in circles following instructions to disconnect and reconnect at power sources,, I ended up resetting my Sky Q box and downloading the latest software update via the 001 menu. That seems to have fixed the issue (not sure why) although I lost and had to reinstall all the apps.

Re: Broadband intermittent

stevecarrigan — Sun, 14 Apr 2024 13:42:20 GMT

We're having a very frustrating afternoon of breaks in streaming services. Broadband VERY slow 8mbps down 12 up.
come on sky. Sort it out

your very expensive sky glass is only as good as the service you provide

Re: Broadband intermittent

Chri9 — Sun, 14 Apr 2024 14:23:18 GMT

Thanks but my phone / tablet keep dropping out - sometimes whilst Netflix still steaming which is even more perplexing