topic Re: Adult Content Restriction in Broadband

Re: Adult Content Restriction

SalMarsella14 — Sat, 13 Apr 2024 19:16:06 GMT

Can you change the safety back into from 13 to 18 please

Re: Adult Content Restriction

SalMarsella14 — Sat, 13 Apr 2024 19:05:25 GMT

I remove the 13-year-old to 18 year olds safety button please

Re: Adult Content Restriction

SalMarsella14 — Sat, 13 Apr 2024 19:10:37 GMT

Thank you

Re: Adult Content Restriction

caesarome — Sat, 13 Apr 2024 19:11:48 GMT

@SalMarsella14

This link explains what to do:

https://www.sky.com/help/articles/parental-controls-sky-mobile

You can either use one from a family member or friend or if you have a phone contract with Sky then you can call them and they will do this for you as only someone aged 18 or over can sign a credit agreement so they will already know that you are older than 18 for the adult settings to be changed. 150 is the free number to use to call Sky on.

Re: Adult Content Restriction

caesarome — Sat, 13 Apr 2024 19:17:12 GMT

@SalMarsella14 wrote:

Can you change the safety back into from 13 to 18 please

Is this Sky Mobile (where you have posted) or Sky Broadband related ?

Re: Adult Content Restriction

GD1 — Sat, 13 Apr 2024 19:19:09 GMT

@SalMarsella14 No one on the forum can do that for you, you need to do it yourself by followingb the link posted by @caesarome

However if this is for broadband follow the steps here https://www.sky.com/help/home/broadband/security-and-protection/sky-broadband-shield/articles/sky-broadband-shield-using

Re: Adult Content Restriction

SalMarsella14 — Sun, 14 Apr 2024 06:58:45 GMT

You have not taken it off please take the broadband shield off please

Re: Adult Content Restriction

Daniel0210 — Sun, 14 Apr 2024 07:47:43 GMT

@SalMarsella14
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum. Please read the reply's provided already.

Your two duplicate posts have been removed.

Re: Adult Content Restriction

caesarome — Sun, 14 Apr 2024 09:30:16 GMT

@SalMarsella14

You should be able to do this yourself here:

https://broadbandshield.sky.com/

Re: Adult Content Restriction

Crit — Sun, 14 Apr 2024 13:30:50 GMT

I dont wany and adult restrictions on my account. Im not sure who has just requested they go back on?!

Re: Adult Content Restriction

Chrisee — Sun, 14 Apr 2024 14:59:55 GMT

@Crit the default setting for Sky's Broadband Shield is age 13 as that is what the regulators require. However as explained above the control of Broadband Shield is down to the account holder. It is pretty simple to,do,just log intto the My Sky app go to product options and change level there. If its not working for somecreason give Sky a call so they can get your account sorted out.

Re: Adult Content Restriction

Evans5 — Thu, 10 Jul 2025 14:55:29 GMT

need to change 13 to 18 adult

Re: Adult Content Restriction

Daniel0210 — Thu, 10 Jul 2025 15:00:10 GMT

@Evans5

You need to follow the advice and links already provided on this thread.

Re: Adult Content Restriction

TimmyBGood — Thu, 10 Jul 2025 15:00:36 GMT

@Evans5

As noted above, that's something you need to do yourself.

Re: Adult Content Restriction

Annie24sian — Tue, 29 Jul 2025 18:10:36 GMT

Can you change the safety back into from 13 to 18 please

Re: Adult Content Restriction

daveNOS — Tue, 29 Jul 2025 18:37:52 GMT

@Annie24sian I take it you didn't bother reading the replies in this thread?

No one here can remove any parental controls, you can either do it yourself via your account or call Sky customer service and they will help.

Re: Adult Content Restriction

Highlinder — Wed, 30 Jul 2025 08:03:35 GMT

@Annie24sian You should be able to do this yourself via the app or logging on to the website. Then going to the broadband & talk section of your account and scrolling down to the broadband shield setting and changing it.