topic Poor Wi-Fi in Broadband

Poor Wi-Fi

Cj35 — Sun, 14 Apr 2024 09:33:27 GMT

Our Wi-Fi doesn't seem to be working; if more than one device is trying to access it then nothing works. If just one device is in use then it is terribly slow and tv shows keeps pausing/buffering. According to sky tests everything is working fine. I've rebooted the router but this hasn't helped, in fact I think it's made it worse!!! It took over half an hour to have an internet connection, I'm at a loss as to what to do next.

Re: Poor Wi-Fi

Mr+Flibbles+86 — Mon, 15 Apr 2024 07:06:20 GMT

Hi there @Cj35 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor Wi-Fi

Mr+Flibbles+86 — Wed, 17 Apr 2024 07:11:31 GMT

We are still looking to help you @Cj35 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Poor Wi-Fi

Emma1976 — Mon, 28 Oct 2024 18:30:41 GMT

I'm having the exact same problem!!!! Tv keeps buffering, pausing and cutting out. Really annoyed now!!!!