topic Re: Sky wifi max in Broadband

Sky wifi max

Si+Slater — Sat, 13 Apr 2024 09:53:59 GMT

I have now installed my new wifi hub. I have paid extra for wifi max. Should a mini hub come with the package as my wifi keeps dropping out in my kitchen diner area which is only 15 meters away from the hub? The signal is not strong enough for my Smart TV to use Apps like Netflix etc

Re: Sky wifi max

peter-marlow+1966 — Sat, 13 Apr 2024 10:29:58 GMT

No you need to ask for a booster

Re: Sky wifi max

Si+Slater — Sat, 13 Apr 2024 12:04:29 GMT

And why not?!!

Re: Sky wifi max

Si+Slater — Sat, 13 Apr 2024 12:06:27 GMT

Apologies, read the message without my glasses on! 🤦‍♂️. I will ask for the booster. Many thanks 🙏🏼

Re: Sky wifi max

TimmyBGood — Sat, 13 Apr 2024 12:12:15 GMT

@Si+Slater

Under the Enhanced Wall to Wall WiFi Guarantee, Sky will typically despatch one booster 'pod' after a telephone diagnosis, and potentially fit up to two more during a 'wireless engineer' visit.