topic Re: Slow Wi-Fi after cancelling mini box in Broadband

Slow Wi-Fi after cancelling mini box

SharonMonk — Sat, 13 Apr 2024 09:22:23 GMT

I have slow Wi-Fi since cancelling the mini box that was located in my bedroom

the tv in the bedroom and all other devices buffer and don't load.
I have checked the connection on your helpline , it says it's ok but the service is terrible now

Re: Slow Wi-Fi after cancelling mini box

TimmyBGood — Sat, 13 Apr 2024 11:48:31 GMT

@SharonMonk

You'll have lost the mesh WiFi signal which the Q Mini was broadcasting.

That's effectively a free bonus for having Q television with Multiscreen and Sky Broadband as the ISP.

Re: Slow Wi-Fi after cancelling mini box

TimmyBGood — Sat, 13 Apr 2024 11:03:07 GMT

@SharonMonk

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.