topic Re: Anyone know what when I go to use broadband shield it says try again when your up and running? in Broadband

Anyone know what when I go to use broadband shield it says try again when your up and running?

George1992janine — Wed, 10 Apr 2024 20:39:21 GMT

Anyone know what when I go to use broadband shield it says try again when your up and running but Iv been a customer for years

Re: Anyone know what when I go to use broadband shield it says try again when your up and running?

caesarome — Wed, 10 Apr 2024 21:34:15 GMT

@George1992janine

This is an ongoing issue apparently so I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Anyone know what when I go to use broadband shield it says try again when your up and running?

Lisa-P1987 — Thu, 11 Apr 2024 08:31:55 GMT

Thanks for escalating this. We’ve sent @George1992janine an invite to chat.

Re: Anyone know what when I go to use broadband shield it says try again when your up and running?

Shack1 — Thu, 11 Apr 2024 08:40:37 GMT

@Lisa-P1987 please could help me, ive been asking all over and nobody seems to escalate for me

Re: Anyone know what when I go to use broadband shield it says try again when your up and running?

Tom-W19 — Sat, 13 Apr 2024 08:32:05 GMT

Hi @George1992janine

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.