topic Re: Broadband keeps dropping in Broadband

Broadband keeps dropping

beavercook — Fri, 12 Apr 2024 10:39:49 GMT

Broadband keeps dropping, down for an hour at a time sometimes longer, ido all the necessary things like pulling out all the appropriate leads and wires but it still doesn't help. Getting fed up with this as I watch tv through streaming. Was even considering getting sky Stream but what is the point if the broadband is dropping.
Even when I done the broadband test it says the it's okay but my internet light isn't green

Re: Broadband keeps dropping

Highlinder — Fri, 12 Apr 2024 11:31:11 GMT

@beavercook I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband keeps dropping

Lisa-P1987 — Fri, 12 Apr 2024 11:40:15 GMT

Thanks for escalating this. We’ve sent @beavercook an invite to chat.

Re: Broadband keeps dropping

Tom-W19 — Mon, 15 Apr 2024 07:34:06 GMT

Hi @beavercook

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.