topic Re: Slow Internet - Sky solutions do nothing in Broadband

Slow Internet - Sky solutions do nothing

James111112 — Fri, 12 Apr 2024 10:24:56 GMT

I have been doing several speed checks at random times this week and currently the AVERAGE speed is

Mbps Download: 0.97

Mbps Upload: 0.41

When we check the service, it says everything is fine, but clearly the above would say otherwise..

We have done all the trouble shooting Sky tells you to do online and through the phone, but nothing is helping.

Have come to the conclusion it must be the line into our home or the Sky Hub box, must be faulty. However Sky won't do anything about these...

Time to leave or anyone have any other ideas what to do?

Re: Slow Internet - Sky solutions do nothing

Highlinder — Fri, 12 Apr 2024 11:33:39 GMT

@James111112 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Slow Internet - Sky solutions do nothing

James111112 — Fri, 12 Apr 2024 13:22:40 GMT

System Up Time: 02:48:58

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 2852051 6237831 0 652152 14727565 02:47:12 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 5942434 2742145 33784 14909693 636334 02:46:50 WLAN (5 GHz) Up 361100 157132 0 260897 3059 02:46:25

Broadband Link Downstream Upstream Connection Speed (Kbps) 60714 19997 Line Attenuation (dB) DS1:12.8 DS2:30.6 DS3:46.5 US0:3.8 US1:23.9 US2:36.9 Noise Margin (dB) DS1:3.4 DS2:3.4 DS3:3.3 US0:6.4 US1:6.1 US2:6.2

@Highlinder think this is it.

Re: Slow Internet - Sky solutions do nothing

James111112 — Fri, 12 Apr 2024 13:24:43 GMT

@Highlinder attached as photo.

Re: Slow Internet - Sky solutions do nothing

Highlinder — Fri, 12 Apr 2024 14:49:17 GMT

@James111112 Where is the router kept in the property? With you taking speed tests from a Wi-Fi device and no ethernet devices connected is this the speed that you always seem to get?

Re: Slow Internet - Sky solutions do nothing

James111112 — Fri, 12 Apr 2024 15:18:45 GMT

It is downstairs in the living room. Nothing blocking it or it is not near any walls.

Yeah the flucuations, but it is getting more common the speed is low. We can't even work from home now as it is too up and down.

Never had a problem before and started at the start of this year.