topic Re: Red Light on ONT box in Broadband

Red Light on ONT box

Jaggy4422 — Thu, 11 Apr 2024 23:10:42 GMT

Currently got no broadband or phone with a solid red light on the LOS. When doing the line test system says it's fine and connected to the hub but zero devices connected. However on the hub is 2 orange lights. Tried calling ended up round in circles and told to go online. Don't know what to do.

Re: Red Light on ONT box

cookiemonsteruk — Thu, 11 Apr 2024 23:37:40 GMT

@Jaggy4422

When you ran service checker did you use 4g/5g mobile data. ? Obviously a loss of service is a fault that needs reported either via the my sky app using mobile data or over the phone

Re: Red Light on ONT box

Jaggy4422 — Fri, 12 Apr 2024 05:36:42 GMT

Yes was using my mobile data when I did the line check. I've done it again this morning and now says there's a fault that requires an engineer.

Re: Red Light on ONT box

cookiemonsteruk — Fri, 12 Apr 2024 06:09:17 GMT

@Jaggy4422

Were you able to book it online or do you have to ring?

Re: Red Light on ONT box

Jaggy4422 — Tue, 16 Apr 2024 13:50:04 GMT

I called as well to see if they could help but ended up being the engineer visit required. Seemingly a mouse had eaten through our fibre cable leading into the house, not something that could be fixed remotely.

Back up and running now.

Thanks for your help.