topic WiFi keeps dropping out multiple times per day. Engineer was booked to call today but did not arrive in Broadband

WiFi keeps dropping out multiple times per day. Engineer was booked to call today but did not arrive

Fin20 — Thu, 11 Apr 2024 20:58:45 GMT

Very annoyed as I stayed in all day waiting for engineer booked by Sky, and he was a no show. Not been able to work on internet all day. Router is working apart from internet. Been trying to re arrange engineer visit online but have given up. So will be a long hold on the phone tomorrow.....

Re: WiFi keeps dropping out multiple times per day. Engineer was booked to call today but did not ar

Chrisee — Fri, 12 Apr 2024 06:55:15 GMT

@Fin20 modt engineer's line checks are done remotely so unless an appointment was booked for a home visit the check may have been done. The recent very wet weather has caised losds of issues with older lines using copper rather than full fibre. In many cases there is little thst can be done until the line dries out.

I am escalating your pist to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get an uodate. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: WiFi keeps dropping out multiple times per day. Engineer was booked to call today but did not...

Greenfingers001 — Fri, 12 Apr 2024 08:05:35 GMT

Thanks for escalating this. We’ve sent @Fin20 an invite to chat.

Re: WiFi keeps dropping out multiple times per day. Engineer was booked to call today but did not...

Tom-W19 — Sun, 14 Apr 2024 08:56:00 GMT

Hi @Fin20

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.