topic Re: Broadband dropouts in Broadband

Broadband dropouts

Skidrow — Thu, 11 Apr 2024 12:29:39 GMT

Broadband has lost connection multiple times today. This has been happening ever since we switched to SKY, not a problem when with BT. Seem to have a few days maybe a week with no problems then days of problems. It is a full fibre connection. According to the router logs it seems to be a licence not renewing issue. Does anyone know of a fix?

Re: Broadband dropouts

jamesn123 — Thu, 11 Apr 2024 12:47:24 GMT

Hi @Skidrow Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

And your logs

Re: Broadband dropouts

Skidrow — Thu, 11 Apr 2024 12:54:20 GMT

Just happened again, but this time it reconnected itself rather than needing a reboot, which is rare.

Copy of log

12:14:26 syslog: Voice Connecting
12:14:26 syslog: Voice HARDENING
12:14:26 syslog: Voice Connected
12:14:26 syslog: Voice Disconnected
12:14:31 syslog: Voice DeInitialized
12:14:34 syslog: Voice Configured
12:14:37 12:14:37 syslog: Voice Connecting
12:14:38 syslog: Voice Connected
12:41:11 syslog: Lease renewed 3600 ip 94.12.207.13
12:42:29 syslog: [ 1832.179000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
12:42:30 syslog: eth0.1 - WAN link DOWN.
12:42:30 syslog: DHCP lease expired from server. Connection DOWN.
12:42:31 syslog: [ 1834.200000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
12:42:35 syslog: Voice IP Connection Down
12:42:37 syslog: [ 1839.188000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
12:42:38 syslog: Voice Disconnected
12:42:40 syslog: [ 1842.204000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
12:42:41 syslog: [ 1843.211000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
12:42:44 syslog: [ 1846.230000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
12:42:45 syslog: sky dhcpc client (v0.0.1) started
12:42:51 syslog: sky dhcpc client (v0.0.1) started
12:43:10 syslog: sky dhcpc client (v0.0.1) started
12:43:17 syslog: eth0.1 - WAN link UP.
12:43:17 syslog: Received valid DHCP lease from server. Connection UP.
12:43:17 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210237C000856/B4BA9D0E2FC8/94.12.207.13/7.03.0509.R/2a02:c7c:a762:b400::1]
12:43:27 syslog: WAN IPV6 UP
12:43:27 syslog: Voice IP Connection Up: 2a02:c7c:a762:b400::1/64
12:43:27 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210237C000856/B4BA9D0E2FC8/94.12.207.13/7.03.0509.R/2a02:c7c:a762:b400::1]
12:43:27 syslog: TR69: Connect to Production ACS
12:43:27 syslog: TR69: Connection to ACS Complete
12:43:33 syslog: TR69: Close ACS Connection
12:43:34 syslog: Voice Configured
12:43:38 syslog: Voice Initialized

12:43:38 syslog: Voice Connecting
12:43:39 syslog: Voice Connected

Will get stats posted shortly.

Re: Broadband dropouts

Skidrow — Thu, 11 Apr 2024 12:58:13 GMT

Router Statistics

System Up Time: 00:45:16

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN WANoE 20025 22670 0 9484 8316 00:13:58

LAN Up 735914 720089 10 5487425 5076342 00:45:16

WLAN (2.4 GHz) Up 15552 339 0 14892 0 00:43:23

WLAN (5 GHz) Up 100521 43552 0 77174 24482 00:43:21

Broadband Link Downstream Upstream

Connection Speed 159900 kbps 30000 kbps

Re: Broadband dropouts

jamesn123 — Thu, 11 Apr 2024 14:14:18 GMT

Eth0 is dropping out so you either have a faulty ONT, ethernet cable or hub

Re: Broadband dropouts

Skidrow — Thu, 11 Apr 2024 14:34:40 GMT

Thanks, Think the ONT is OK, no problems before switching to sky. Will try swi5ching cables and report back.

Re: Broadband dropouts

Skidrow — Thu, 11 Apr 2024 15:12:43 GMT

Just found the ONT was not connected to the WAN port on the router. Have now connected up properly, will see how it goes. Probably my fault when I moved the router into the loft so I could get a wireless signal into more of the bungalow, one of the joys of having an old property with solid walls, not wireless friendly.

Re: Broadband dropouts

Skidrow — Thu, 11 Apr 2024 20:22:24 GMT

Dropped again with usual lease problem, reboot needed to get back up.

19:33:21 syslog: WAN IPV6 UP
19:45:54 syslog: Lease renewed 3600 ip 94.12.207.13
20:03:15 syslog: [28204.892000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
20:03:16 syslog: eth3.1 - WAN link DOWN.
20:03:16 syslog: DHCP lease expired from server. Connection DOWN.
20:03:18 syslog: [28207.916000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
20:03:21 syslog: Voice IP Connection Down
20:03:24 syslog: Voice Disconnected

Re: Broadband dropouts

Skidrow — Thu, 11 Apr 2024 20:24:29 GMT

@jamesn123 any ideas on log in previous post?

Thanks

Re: Broadband dropouts

Skidrow — Fri, 12 Apr 2024 07:23:07 GMT

@jamesn123

Part of log from overnight, reboot needed again this morning

05:13:23 syslog: No lease renewal received
05:13:28 syslog: No lease renewal received
05:13:33 syslog: No lease renewal received
05:13:38 syslog: No lease renewal received
05:13:43 syslog: No lease renewal received
05:13:48 syslog: No lease renewal received
05:13:53 syslog: No lease renewal received
05:13:53 syslog: DHCP lease expired. -> DISCOVERY 3600
05:22:10 syslog: Send out NTP request to ntp1.isp.sky.com
05:23:59 syslog: Send out NTP request to ntp2.isp.sky.com
05:25:40 syslog: Send out NTP request to ntp1.isp.sky.com
05:28:16 syslog: Send out NTP request to ntp2.isp.sky.com
05:30:23 syslog: Send out NTP request to ntp1.isp.sky.com
05:33:50 syslog: Send out NTP request to ntp2.isp.sky.com
05:33:50 syslog: [33604.680000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
05:33:50 syslog: sky dhcpc client (v0.0.1) started
05:33:53 syslog: [33607.705000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
05:33:53 syslog: sky dhcpc client (v0.0.1) started
05:34:01 syslog: sky dhcpc client (v0.0.1) started
05:34:08 syslog: eth3.1 - WAN link UP.
05:34:08 syslog: Received valid DHCP lease from server. Connection UP.
05:34:08 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210237C000856/B4BA9D0E2FC8/94.12.207.13/7.03.0509.R/2a02:c7c:a762:b400::1]
05:34:08 syslog: Send out NTP request to ntp1.isp.sky.com
05:34:09 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
05:34:09 syslog: System time is up to date
05:34:09 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
05:34:18 syslog: WAN IPV6 UP
05:34:18 syslog: Voice IP Connection Up: 2a02:c7c:a762:b400::1/64
05:34:18 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210237C000856/B4BA9D0E2FC8/94.12.207.13/7.03.0509.R/2a02:c7c:a762:b400::1]
05:34:21 syslog: Voice Configured
05:34:25 syslog: Voice Initialized
05:34:25 syslog: Voice Connecting
05:34:25 syslog: Voice Connected
06:04:05 syslog: WAN IPV6 UP
06:05:32 syslog: Lease renewed 3600 ip 94.12.207.13
06:32:14 syslog: Lease renewed 3600 ip 94.12.207.13
06:34:05 syslog: WAN IPV6 UP
06:57:06 syslog: [38587.726000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
06:57:06 syslog: eth3.1 - WAN link DOWN.
06:57:06 syslog: DHCP lease expired from server. Connection DOWN.
06:57:08 syslog: [38589.750000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
06:57:11 syslog: Voice IP Connection Down
06:57:15 syslog: Voice Disconnected

Re: Broadband dropouts

ronstern53 — Fri, 12 Apr 2024 07:44:07 GMT

@jamesn123 Hi - i keep loosing my wifi. My hub is working and my ipad still gets wifi, but my iphone cant. when i try to connect to my sky account, it keeps telling me my password is incorrect. I know it is not as otherwise why would my ipad still be connected and my TV?

now my tv connection is lost and i have to use terrestrial only.

i phone them but they always give me same advice about pressing the wps on the router etc. I'm going round in circles.

Re: Broadband dropouts

Skidrow — Fri, 12 Apr 2024 13:47:50 GMT

Looking through other posts lease renewells seem to have been a problem for years. No one ever seems to give any idea of how the problem is solved, is there some sort of NDA to stop people giving a fix? Certainly won't be renewing with Sky Broadband if this continues.

Re: Broadband dropouts

Skidrow — Sun, 14 Apr 2024 14:00:43 GMT

Dropped again, anyone any ideas?

03:34:17 syslog: Lease renewed 3600 ip 94.12.207.13
03:42:07 syslog: WAN IPV6 UP
03:58:35 syslog: Lease renewed 3600 ip 94.12.207.13
04:12:07 syslog: WAN IPV6 UP
04:15:29 syslog: [162299.196000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
04:16:05 syslog: [162335.436000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
04:16:10 syslog: [162340.513000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
04:16:13 syslog: [162343.541000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
04:16:20 syslog: [162349.619000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
04:16:23 syslog: [162352.648000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
04:28:11 syslog: Send out NTP request to ntp1.isp.sky.com
04:28:11 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
04:28:11 syslog: System time is up to date
04:29:28 syslog: Lease renewed 3600 ip 94.12.207.13
04:42:06 syslog: WAN IPV6 UP
04:53:46 syslog: Lease renewed 3600 ip 94.12.207.13
05:00:19 syslog: [164990.094000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
05:00:22 syslog: [164993.143000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
05:00:24 syslog: [164995.166000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
05:00:39 syslog: [165010.282000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
05:00:41 syslog: [165012.298000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
05:01:03 syslog: [165033.485000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
05:01:06 syslog: [165036.531000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
05:12:07 syslog: WAN IPV6 UP
05:29:28 syslog: Lease renewed 3600 ip 94.12.207.13
05:42:07 syslog: WAN IPV6 UP
06:01:52 syslog: Lease renewed 3600 ip 94.12.207.13
06:12:07 syslog: WAN IPV6 UP
06:28:35 syslog: Lease renewed 3600 ip 94.12.207.13
06:42:07 syslog: WAN IPV6 UP
06:46:56 syslog: Send out NTP request to ntp1.isp.sky.com
06:46:57 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
06:46:57 syslog: System time is up to date
06:57:59 syslog: Lease renewed 3600 ip 94.12.207.13
07:12:07 syslog: WAN IPV6 UP
07:24:05 syslog: Lease renewed 3600 ip 94.12.207.13
07:42:07 syslog: WAN IPV6 UP
07:59:29 syslog: Lease renewed 3600 ip 94.12.207.13
08:12:07 syslog: WAN IPV6 UP
08:25:17 syslog: Lease renewed 3600 ip 94.12.207.13
08:42:07 syslog: WAN IPV6 UP
08:54:54 syslog: Send out NTP request to ntp1.isp.sky.com
08:54:54 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
08:54:54 syslog: System time is up to date
08:56:47 syslog: Lease renewed 3600 ip 94.12.207.13
09:12:07 syslog: WAN IPV6 UP
09:26:11 syslog: Lease renewed 3600 ip 94.12.207.13
09:42:08 syslog: WAN IPV6 UP
09:59:29 syslog: Lease renewed 3600 ip 94.12.207.13
10:12:08 syslog: WAN IPV6 UP
10:30:42 syslog: Lease renewed 3600 ip 94.12.207.13
10:42:08 syslog: WAN IPV6 UP
11:04:36 syslog: Lease renewed 3600 ip 94.12.207.13
11:08:18 syslog: Send out NTP request to ntp1.isp.sky.com
11:08:18 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
11:08:18 syslog: System time is up to date
11:12:08 syslog: WAN IPV6 UP
11:40:18 syslog: Lease renewed 3600 ip 94.12.207.13
11:42:08 syslog: WAN IPV6 UP
12:07:18 syslog: Lease renewed 3600 ip 94.12.207.13
12:12:08 syslog: WAN IPV6 UP
12:40:36 syslog: Lease renewed 3600 ip 94.12.207.13
12:42:08 syslog: WAN IPV6 UP
13:04:46 syslog: TR69: Connect to Production ACS
13:04:46 syslog: TR69: Connection to ACS Complete
13:04:58 syslog: TR69: Close ACS Connection
13:06:42 syslog: Lease renewed 3600 ip 94.12.207.13
13:12:08 syslog: WAN IPV6 UP
13:16:16 syslog: Send out NTP request to ntp1.isp.sky.com
13:16:16 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
13:16:16 syslog: System time is up to date
13:19:23 syslog: [194933.783000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
13:19:25 syslog: [194935.796000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
13:19:26 syslog: eth3.1 - WAN link DOWN.
13:19:26 syslog: DHCP lease expired from server. Connection DOWN.
13:19:26 syslog: [194936.803000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
13:19:28 syslog: [194938.828000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
13:19:30 syslog: Voice IP Connection Down
13:19:34 syslog: Voice Disconnected
13:33:47 syslog: No lease renewal received
13:33:52 syslog: No lease renewal received
13:33:57 syslog: No lease renewal received

Re: Broadband dropouts

Skidrow — Sun, 14 Apr 2024 15:50:31 GMT

And again

15:12:25 syslog: [ 5579.719000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
15:12:26 syslog: eth3.1 - WAN link DOWN.
15:12:26 syslog: DHCP lease expired from server. Connection DOWN.
15:12:27 syslog: [ 5581.731000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
15:12:29 syslog: [ 5583.744000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
15:12:31 syslog: Voice IP Connection Down
15:12:31 syslog: [ 5585.756000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
15:12:34 syslog: Voice Disconnected

Re: Broadband dropouts

Skidrow — Thu, 02 May 2024 12:05:46 GMT

Moved the router so I could use the supplied cable for ONT to Router, its been running OK now for two weeks. Don't understand why using a longer cable makes a difference, I used several different new cables so don't think there was a fault with these other cables. Anyway fingers crossed.

Re: Broadband dropouts

Jtrendell — Thu, 27 Jun 2024 09:28:00 GMT

despite a visit from a BT-openreach engineer my broadband continues to regularly drop out. WHY ?