topic Re: Broadband is 10.2 Mbps but often drops out after 4 pm. in Broadband

Broadband is 10.2 Mbps but often drops out after 4 pm.

Bionic — Mon, 08 Apr 2024 14:42:48 GMT

Router and connections pass the tests, so drop-out is between the router and the hub. Somewhere it's overloaded.

Re: Broadband is 10.2 Mbps but often drops out after 4 pm.

Addie15 — Tue, 09 Apr 2024 07:32:10 GMT

Hi there, @Bionic. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband is 10.2 Mbps but often drops out after 4 pm.

Lisa-P1987 — Thu, 11 Apr 2024 10:28:36 GMT

We are still looking to help you @Bionic . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Broadband is 10.2 Mbps but often drops out after 4 pm.

Bionic — Thu, 11 Apr 2024 13:36:04 GMT

Sorry - I've been very busy these last 2 - 3 days.

Can you please restart the process that might lead to my resolution of this problem:

The Broadband test suggests that the line is dropped somewhere between my router and the hub. Please advise.

Thanks

Bionic

Re: Broadband is 10.2 Mbps but often drops out after 4 pm.

Addie15 — Sat, 13 Apr 2024 15:09:43 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.