https://helpforum.sky.com/t5/Broadband/No-Wi-Fi/m-p/4613295#M388058 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2690227">@Arch82</a>&nbsp;</P> <P>The money you pay for is to provide a broadband service with no guaranteed&nbsp;SLA. The target fix time for Openreach is 2 working days but this can extend if the problem is more complex.&nbsp;</P> <P>&nbsp;</P> <P>Sky provide compensation of £9.76 per working day after your service has been down for more than 2 working days. This is credited to your bill.</P> <P>If this compensation is not high enough for you then you should look at getting a business connection which has better SLAs and compensation.</P> Thu, 11 Apr 2024 10:17:26 GMT jamesn123 2024-04-11T10:17:26Z https://helpforum.sky.com/t5/Broadband/No-Wi-Fi/m-p/4609896#M386829 <P>No Wi-Fi all day in ME7 area, i work from home</P><P>and have lost a days wages simply not good enough, we pay good money for this service and just a text to say your working on it, not good enough!&nbsp;</P> Mon, 08 Apr 2024 16:11:19 GMT https://helpforum.sky.com/t5/Broadband/No-Wi-Fi/m-p/4609896#M386829 Arch82 2024-04-08T16:11:19Z https://helpforum.sky.com/t5/Broadband/No-Wi-Fi/m-p/4613295#M388058 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2690227">@Arch82</a>&nbsp;</P> <P>The money you pay for is to provide a broadband service with no guaranteed&nbsp;SLA. The target fix time for Openreach is 2 working days but this can extend if the problem is more complex.&nbsp;</P> <P>&nbsp;</P> <P>Sky provide compensation of £9.76 per working day after your service has been down for more than 2 working days. This is credited to your bill.</P> <P>If this compensation is not high enough for you then you should look at getting a business connection which has better SLAs and compensation.</P> Thu, 11 Apr 2024 10:17:26 GMT https://helpforum.sky.com/t5/Broadband/No-Wi-Fi/m-p/4613295#M388058 jamesn123 2024-04-11T10:17:26Z