topic Re: Connection dropping in Broadband

Connection dropping

Karenp2110 — Wed, 10 Apr 2024 14:00:21 GMT

I work from home and my connection is constantly dropping today, I can't have this as I work for gp surgeries. I've tried everything stated but still keeps dropping out and saying no issues found. But it's cutting off calls half way through and saying connection error. Please help as this is my job.

Re: Connection dropping

Lisa-P1987 — Thu, 11 Apr 2024 08:13:54 GMT

Hi there @Karenp2110 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection dropping

Tom-W19 — Sat, 13 Apr 2024 08:21:11 GMT

Hi @Karenp2110

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.