topic Apps snd emails loading really slow in Broadband

Apps snd emails loading really slow

Maddy6 — Wed, 10 Apr 2024 13:30:05 GMT

My apps and emails are suddenly taking ages to load and one app won't load at all as it can't verify my location. I tried this app when out this morning and it loaded just fine. Could this be something to do with my ip address

Re: Apps snd emails loading really slow

Highlinder — Wed, 10 Apr 2024 13:40:17 GMT

@Maddy6 Try leaving your broadband disconnected for 30 minutes to allow you to gain a new external public IP address.

Re: Apps snd emails loading really slow

Maddy6 — Wed, 10 Apr 2024 15:17:14 GMT

I did that and my emails are now okay but can't get into my apps, I tried reinstalling one of them but that didn't work

Re: Apps snd emails loading really slow

Maddy6 — Wed, 10 Apr 2024 16:08:47 GMT

Only the apps in my gaming hub won't open now, updated the gaming hub, didn't work. Disabled the gaming hub, didn't work. Uninstalled the apps and reinstalled but still no luck. @Highlinder

Re: Apps snd emails loading really slow

Highlinder — Wed, 10 Apr 2024 16:28:17 GMT

@Maddy6 What setting is your broadband sheild set to? This can be found in my account under the broadband & talk tab at the bottom of that page. The default setting is set to PG13.

Re: Apps snd emails loading really slow

Maddy6 — Wed, 10 Apr 2024 16:42:03 GMT

Suitable for all ages @Highlinder does it need changing

Re: Apps snd emails loading really slow

Highlinder — Wed, 10 Apr 2024 17:26:27 GMT

@Maddy6 Try putting it to 18 plus or off to see if that helps it work.