topic Re: Connection keeps dropping in Broadband

Connection keeps dropping

Ygobradley — Wed, 10 Apr 2024 09:58:28 GMT

So for the past week or so our connection keeps dropping and it was at its worse yerster being off for a long period of time which doesn't help when working from home. We have tried unplugging everything and restarting and following the guides on the help pages but nothing seems to work. The Internet led with switch from green to Amber and stay like that. Any help would be amazing thanks

Re: Connection keeps dropping

Highlinder — Wed, 10 Apr 2024 10:01:48 GMT

@Ygobradley Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Connection keeps dropping

Ygobradley — Wed, 10 Apr 2024 10:11:38 GMT

hello ive have tried running it a couple times, it tends to show as all green but ive had connection to hub be red once yesterday, but then once i retested it it went back to connecting.

Re: Connection keeps dropping

Ygobradley — Wed, 10 Apr 2024 10:28:28 GMT

It's just dropped again and sends me to connection has dropped page and the led is a very dull green now and not as bright as the power button

Re: Connection keeps dropping

Highlinder — Wed, 10 Apr 2024 12:47:22 GMT

@Ygobradley I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection keeps dropping

Greenfingers001 — Wed, 10 Apr 2024 13:54:12 GMT

Thanks for escalating this. We’ve sent @Ygobradley an invite to chat.