topic Re: Router not arrived in Broadband

Router not arrived

Gavin271 — Tue, 09 Apr 2024 23:39:49 GMT

My go live date is today

i still have not received my router and it says still to dispatch on the app

i am meant to be working from home. How do I get my router?

Re: Router not arrived

caesarome — Wed, 10 Apr 2024 04:46:21 GMT

@Gavin271

The activation will still go ahead so give Sky a call if it has not been dispatched.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

Re: Router not arrived

Haroul — Wed, 10 Apr 2024 05:30:33 GMT

Same here. Live today 10th April it's already switched on and EE disconnected but no router. I called Sky yesterday and the person has no access to the tracking information or when this may be resolved. Only information they could give is that they were escalating to the relevant team and they were aware of some issues. I asked them to delay the go live until i get the equipment but they said it was too late to stop it. No help to me. I work from home have kids home from school this week for Easter holidays and now face long office commute until this is fixed and need to arrange childcare. I am really regretting the switch to Sky. Very poor service that I've not had from all the other providers I've been with over the years. Look back on old posts. Seems this is a common theme with Sky.

Re: Router not arrived

Gavin271 — Wed, 10 Apr 2024 07:05:05 GMT

Yes I also spoke to them

Said they were escalating it but could take a long time

I also regret. Is there any way of cancelling it and I'll go back to EE?

Re: Router not arrived

Glover85 — Wed, 10 Apr 2024 10:51:15 GMT

I am having the same problem gone live today but router still awaiting dispatch. Shocking really

Re: Router not arrived

Daniel0210 — Wed, 10 Apr 2024 13:49:17 GMT

We've now been informed via a closed forum that the router dispatch problem has been resolved.