topic Hi. My connection cuts off. in Broadband

Hi. My connection cuts off.

Nansi1 — Wed, 10 Apr 2024 10:32:47 GMT

My connection cuts off. We work from home and it is annoying when on zoom mettings. I have tested the wifi and it looks ok. I have also switched the router off and on too. The router is old, we werent given a new one when we changed our contract. Do we need a new one? Or a booster?

Re: Hi. My connection cuts off.

Highlinder — Wed, 10 Apr 2024 13:43:20 GMT

@Nansi1 Which router do you have from the link below for your service.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Hi. My connection cuts off.

Nansi1 — Wed, 10 Apr 2024 15:02:29 GMT

Thank you. It is the sky broadband hub.
I hope I have sorted it now 🤞🏻🤞🏻.
Thanks again

Re: Hi. My connection cuts off.

TimmyBGood — Wed, 10 Apr 2024 15:11:02 GMT

@Nansi1

The Sky Broadband Hub was released in 2019. The single more recent model is the Max Hub (2023) which can only be obtained through paying monthly for the WiFi Max subscription supplement.

Re: Hi. My connection cuts off.

Nansi1 — Wed, 10 Apr 2024 16:18:34 GMT

Thank you, interesting.