topic Re: Broadband Live Today but no hub delivered in Broadband

Broadband Live Today but no hub delivered

IainSmith — Wed, 10 Apr 2024 08:33:31 GMT

Hi I received notification today that my broadband had been activated but no router/hub has been delivered ?

when I try and use track my order on sky website it asks me to contact Sky in which there is no Sky broadband phone numbers to contact ?

any help of a contact number for Sky broadband orders be great ?

Re: Broadband Live Today but no hub delivered

richardwatts26 — Wed, 10 Apr 2024 09:29:54 GMT

Hello I have exactly the same issue.

The lack of communication from Sky is astounding.

Would love to have my hub dispatched or speak to an actual person.

Thank you.

Re: Broadband Live Today but no hub delivered

Ross39 — Wed, 10 Apr 2024 10:09:31 GMT

Same issue. Went live today, no hub. Paid extra for the sky max hub too.

Managed to speak to a real person who passed my issue on to 'Back office staff' whatever that means.

Still no further forward....

Re: Broadband Live Today but no hub delivered

JChill68 — Wed, 10 Apr 2024 10:31:17 GMT

I have the same issue. Going live today but no hub has been delivered. I got through on the phone lines this morning and was told to contact Now.TV! Upon further questioning, I was told it should turn up soon and was hurried off the phone! Not the best customer service. What do I do now?!

Re: Broadband Live Today but no hub delivered

JamesL2 — Wed, 10 Apr 2024 10:32:00 GMT

Seems to be a common issue. I spoke to someone who was really helpful who confirmed there was "a major incident" which prevented routers being sent out.

Really poor from sky though - no comms from them, this issue must have bee live for atleast 2 weeks at that's when my hub was supposed to be dispatched. If I was communicated this I would have postponed the live date so I could stay with my old supplier for longer - instead I'm without internet for who knows how long! Really, really poor.

Re: Broadband Live Today but no hub delivered

richardwatts26 — Wed, 10 Apr 2024 11:52:32 GMT

I got through to someone.

They were super nice.

But the result was unhelpful.

It is a major issue and was flagged yesterday. They have offered no compensation or timeframe when will be resolved.

Not a good first impression on my contract....

Re: Broadband Live Today but no hub delivered

Daniel0210 — Wed, 10 Apr 2024 13:44:34 GMT

We've been informed via a closed forum that the router dispatch problem has been resolved.