topic Re: No internet in Broadband

No internet

R_B82 — Mon, 08 Apr 2024 09:12:36 GMT

I currently have no internet service. Tested wifi and broadband, your test says there is a problem but offers no help in solving the problem and then you say it's all fine. Clearly not fine as I have NO internet. Power and wifi lights are on on my router, internet light is not on. Yes I've turned it off and on again.

Re: No internet

Highlinder — Mon, 08 Apr 2024 10:10:46 GMT

@R_B82 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

Addie15 — Mon, 08 Apr 2024 10:30:42 GMT

Hi there! Thank you for escalating this. We have sent an invite to @R_B82.

Re: No internet

Lisa-P1987 — Wed, 10 Apr 2024 09:51:37 GMT

We are still looking to help you @R_B82 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks