topic Re: Activated but no internet in Broadband

Activated but no internet

Csaba1 — Wed, 10 Apr 2024 07:09:51 GMT

We have moved in recently into our new flat and Sky got activated yesterday morning (got a text from both Openreach and Sky that its up and running) but still no internet. Green light on Power and Wifi but no light on internet (sometimes an orange light comes on flashing for a few seconds then its gone).

I have done the diagnostics and everything was fine there, then called Sky who also did the tests and said they would hand it over to the back office team but I have still not heard anything about any engineer coming out.

Anyone having the same issue? Can we escalate this any quicker?

Very annoying as the flat is like a bunker, so barely any network without wifi.

Re: Activated but no internet

Highlinder — Wed, 10 Apr 2024 07:39:52 GMT

@Csaba1 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Activated but no internet

Lisa-P1987 — Wed, 10 Apr 2024 09:29:52 GMT

Thanks for escalating this. We’ve sent @Csaba1 an invite to chat.