topic Some devices cannot connect WiFi in Broadband

Some devices cannot connect WiFi

Ada5 — Wed, 10 Apr 2024 09:20:12 GMT

Connection issues since Thur / Fri.

Some devices are able to connect and receive the internet connection as normal but others can cannot and don't get a connection. Tried to re-connect to WiFi but been told 'Wrong Password'. I am 200% sure the password is correct as some of the devices can be connected without any issues.

Router has been re-booted, moved to different position... but doesn't help !

Re: Some devices cannot connect WiFi

Lisa-P1987 — Thu, 11 Apr 2024 08:04:34 GMT

Hi there @Ada5 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Some devices cannot connect WiFi

Tom-W19 — Sat, 13 Apr 2024 08:18:59 GMT

Hi @Ada5

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.