topic Re: Router not arrived in Broadband

Router not arrived

Kirst6 — Wed, 10 Apr 2024 02:29:17 GMT

Hiya, my broadband is due to start today but I haven't received my router?

anyone have any ideas?
thanks

Re: Router not arrived

caesarome — Wed, 10 Apr 2024 04:45:26 GMT

The activation will still go ahead so if it doesn't turn up today then give Sky a call if nothing shows via your account about it being dispatched.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

Re: Router not arrived

Kirst6 — Wed, 10 Apr 2024 06:15:42 GMT

It doesn't say anything in my account, so very frustrating.
maybe the router will come today, but I doubt it. Why can't I talk to someone and not a bot over chat ? I swear you used to be able to.
thanks